Support channels
Primary support: support@intakeops.app. Secondary escalation: founders@intakeops.app.
Response targets
Access and authentication issues: same business day. Workflow behavior and QA clarifications: within one business day. Listing package and asset requests: within two business days.
Include this in your request
Send your workspace name, test account email, exact steps taken, and the expected versus actual result. This keeps reproduction deterministic for handoff and fixes.
Known package limits
Payment settlement and CRM sync are intentionally out of scope in this package. Use the plan controls and export flow to evaluate operational UX.